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VIDEO ALBUM DESIGN
Retrospect Video Albums
(hereafter referred to as “RVA”) is granted full
production and editorial control by the client regarding all aspects of
editing and creating the production. In return, RVA agrees to work
with the client to create a video album that meets their specifications.
RVA agrees to make every provision possible to incorporate the client's
suggestions and ideas into the video. The client is to make all design and
editorial suggestions prior to shipment. After the client has
received the video, changes can be made free of charge only (1) if RVA failed to meet
the specifications given by the
client prior to shipment (2) names, dates,
quotes are incorrect according to the order form filled out by the client.
Every possible attempt is made to include every
photo sent to us. However, RVA does not undertake to guarantee any
specific
picture be included in the video album. Considering that certain
photographs, depending on their quality and visual appearance, are impossible to
scan and/or include in the presentation, RVA reserves the right to
eliminate photographs from the video album. Photos considered to be
obscene or offensive will be deleted. We also reserve the right to crop,
color correct, or retouch any
photograph used in the presentation to increase
visual appeal. RVA is not responsible for photographs that appear to be
slightly darker/lighter than the original prints, as specific colors may not
appear to be the same on a television screen. All attempts will be made, however, to
produce accurate representation of each photo.
The client is responsible for numbering each
photograph for the purpose of
specifying the order in which they are to appear. RVA will make every
attempt to place the photos in the exact order requested, but does not guarantee
the exact order specified. RVA assumes the right to alter the order
requested by the client (the order may be slightly changed to increase visual
appeal, to help the "flow" of the video, etc.) If no order is
specified, RVA will attempt to categorize the photos
chronologically.
In this case, RVA is not responsible for photos that appear in the
incorrect order.
RVA agrees to make every attempt possible to verify all information given
by the client in the online order form. It is the ultimate responsibility of the
client, however, to ensure that all information
provided on the order form is
correct prior to submission. In the event that the incorrect
information is included in the video album as a result of incorrect information
provided in the order form (e.g. misspelled name, incorrect date, wrong
background choice, etc.), it is the financial responsibility of the client to
purchase an additional copy with the correct information and/or return the
incorrect
videos to RVA to be corrected and returned (standard shipping
applies).
PAYMENT
Within 14 days of filling out a Retrospect order form, the client's full payment
is to be received unless otherwise agreed upon with a Retrospect representative.
This includes payment for extra copies, CD's, shipping,
etc. Payment is
non-refundable (see "Extenuating Circumstances" for exceptions). Dates are reserved only when payment is
made by cash, check, or money order. Any bank charges incurred due to
returned checks will be charged to the client along with a $50
insufficient
funds fee. All personal
checks must clear before video album is delivered with
no exceptions. With this in mind, clients must plan accordingly. All
selections are final once client has turned in completed order form (this
includes all photograph/music/package selections, etc.) unless otherwise agreed
upon with a Retrospect representative. All
photographs and music selections will be returned to the client only after full
payment has been received. Full
payment must be received before the video album is
delivered with no exceptions.
COPYRIGHT
The Copyright
of all video album designs is retained by RVA. Reproduction by video or any
other means is
prohibited. Original files remain the property of RVA and
may be used for advertising, display, or any other purpose seen appropriate. In
return, RVA agrees to use the same in good faith and in good taste.
All music used in our video albums is copyrighted material by which RVA
does not hold copyrights. By submitting an order form and agreeing to
RVA's terms of service, clients agree that they have purchased and possess
their own
original copy of all music used in their video. Under copyright law,
customers may then display their video album for personal family and friends.
Mass production of a video album is strictly prohibited without purchasing the
additional copyright licensing per song used.
Regarding professional portraits: photographers
hold all copyrights to their images, and must agree to their use in your video
album. If your photographer has questions or concerns, they may contact us
directly. We will be happy to make
arrangements with the photographer and
will include their company logo at the end of the video album if requested.
EXTENUATING
CIRCUMSTANCES
The due
performance of this agreement is
subject to alteration or cancellation by RVA
owing to any cause beyond their control.
RVA takes the
utmost care in respect to processing, designing, and transporting client’s video
albums. Every care
is taken in
scanning, designing, and processing using professional materials. In
the unlikely event of total technological failure, or any extenuating
circumstances that prevent RVA from shipping the video on time, RVA's liability shall
be limited to a full refund of all money paid for the event package. Because
we must rely on outside carriers to deliver packages, RVA
is not responsible for videos lost during shipment or videos that do not arrive
on time due to mishandling by an outside carrier. In the event that a
video does not arrive by the date promised by the outside carrier, a tracking
number will be provided to the client to verify the
package was sent on time.
RVA will also ship a new video to the client at no cost. Clients
are urged to order their video albums at least 2 weeks in advance, to prevent
last-minute shipping mishaps. In the
event that a video is damaged during the shipping process, RVA will ship
a new video to the client (at no additional cost) upon the client's return of
the damaged video.
SHIPPING
& SCANNING
In the event
that shipping is necessary, a shipping/packaging fee of $25 (US residents)
or $40 (outside the US) will be
added to the video album price. If
overnight shipping is required as a result of late payment by the client or a
last-minute order, an additional charge is $10 will be added, bringing the
shipping total to $35 for US residents. Shipping insurance is recommended but is optional. Any
insurance requested
by the client will cost the client only the actual charge of insurance.
Clients may scan their own photos or
request that RVA scan them.
RVA
is happy to scan all
photographs for just $.50 (fifty cents) per photo. Digital
photographs sent to RVA on CD will not be returned to the client unless
specifically requested and agreed upon with a Retrospect representative.
CLIENT AGREEMENT
It is mutually agreed that the following terms form an
integral part of this
contract and that no variation or modification of this contract shall be
effective unless accepted by
Retrospect Video Albums
in
writing. |
